A. General Disclaimer

Fond Travels is a Bricks-and-Mortar Travel Agency offering direct flight deals and making travel-related arrangements with third-party suppliers such as airlines, hotels, car rental agencies, and vacation package providers. This is also to inform you that our quoted rates include service fees, applicable taxes, and other charges. You also agree to the total amount we quoted when making reservations on your behalf with Travel Suppliers.

The company will not be responsible for inaccuracies or errors on our website or the non-delivery of travel products and services by Travel Suppliers from whom these products or services are obtained through our website. We also want to clearly state that while providing travel management services, we don't insure, guarantee, or endorse the services or products delivered by third-party suppliers, their current financial status, or the reimbursement to you from any loss whatsoever because of the financial position of such suppliers. If the supplier defaults before providing the service or product to you, even when the payment has already been made, then the defaulting supplier will be solely responsible for refunding you in whatever form unless we cause such a loss. In such situations, you can take legal action against the defaulting supplier whenever you desire.

We at Fond Travels want to inform you that we aren't responsible for actions about the delivery of travel-related products or services beyond our control. We also won't be liable or accountable for any irregularity, nonperformance, delay, damage, accident, loss, injury, omission, error, or any consequence caused by default, neglect, or any other inaction or act of any Travel Supplier.

We won’t be responsible for any changes or fluctuations in price, flight schedule, or accommodations after final booking and payment for such service. We also won't be accountable for overbooking, cancellation, re-routing, flight delays, strikes, or weather-related issues affecting your reservations made through us. It may be noted that currency rates vary. The price quoted on our website is in local currency. However, we will not be responsible for final currency conversion or rates after payment for a travel reservation to purchase international travel products and services.

After making travel reservations with us and subsequent payment, a penalty may be incurred during the cancellation or seeking a refund from the travel supplier for the said products and services. We also don’t have any control over the quoted prices or payments made during the final booking.

We don’t validate, endorse, guarantee, or promote the services and products of other advertisers advertised on our website.

When making travel reservations with us, a contract may be formed between the Travel Supplier and you, and as such, additional Terms & Conditions may apply to your purchase and booking of travel-related services and products. You are therefore requested to carefully read the other Terms & Conditions of any such supplier and agree to those while making reservations with us.

B. Use of Our Website

Before you use our website, you must be assured that you are 18 years old and above, legally authorized to agree to transact business with us, and do legitimate transactions for yourself or on behalf of others. It would help if you also affirmed that the information supplied by you or on other’s behalf is current, true, accurate, and complete. You also agree that our website will be used in accordance with the Terms & Conditions stated herein. The company reserves the right to deny anyone access to our website and the services we offer for any reason and at any time for violating these Terms & Conditions in any way.

If we detect any signs of suspicious activity, abuse, or fraud on your account or booking, we may cancel any service or travel reservations associated with your account, name, or email address and close any associated accounts with us. Moreover, we reserve the right to take any kind of legal action upon detecting any fraudulent activity by you, and we will hold you responsible for monetary losses to us, including damages and litigation costs.

C. Travel Supplier Rules and Restrictions

Additional Terms & Conditions will apply to your reservation when purchasing travel-related services and products with us. Before proceeding with our transactions, you may read the other Terms & Conditions carefully. If you have mainly purchased a flight ticket with us, then you must read the Terms & Conditions of the airline with which your ticket was bought, which can be viewed on the airline's website.

We understand that you agree to the Terms & Conditions of purchase as required by the supplier with whom the flights are to be booked and payments to be made in full in compliance with the rules and restrictions of the said supplier. Airfare will be guaranteed only when the purchase and air tickets have been issued. The prices may be changed by airlines and other suppliers without any prior notice. Your booking can only be canceled if we receive full payment in a time-bound manner.

The customers may be allowed to book a reservation for a combination of two (2) one-way tickets instead of a roundtrip ticket by us. Combined one-way tickets can be utilized on the exact airline or different airlines. Different rules, restrictions, and fees apply to each one-way ticket. If the airline makes schedule changes or cancellations to one or all of the flights and the customer has to change to one or all the affected flights, then the customer will have to pay any fees incurred for modifying the unaffected flight.

You must also acknowledge and understand that violating the rules and restrictions of the concerned supplier may result in the cancellation of your reservation, denying access to the travel services and products, forfeiting of any amount paid by you for reservation, and debiting your account for any costs incurred because of such violation.

D. Our Booking Process

Once you have decided to book a flight ticket or any other travel products and services with us and place an offer for the same, then we reserve the right to either accept or reject your offer on behalf of the concerned Travel Supplier for any or no reason, at our sole discretion.

The email confirmation we sent you is an acknowledgment regarding the receipt of your offer and not necessarily the contractual acceptance of the booking. We will check the availability of the flight ticket or the travel product or service as requested and initiate the booking process upon availability. The relevant booking will be treated as final and confirmed only when the full payment for the same has been received by us, along with your acknowledgment.

Your booking (such as travel dates, ticket availability, and price) is only guaranteed if the travel supplier makes and confirms the reservation and we have issued a ticket. After you have completed your booking, the changes to your booking (such as destinations or names) or cancellation will be at our sole discretion and by these Terms & Conditions.

We want to clearly state that neither Fond Travels nor its business associates/third-party suppliers will be held responsible or accountable if you are denied boarding, delayed, or deported because of non-fulfillment of the supplier's rules and restrictions and all that is required of you by the government as part of your travel process. In such situations, you won't be entitled to any refunds from us whatsoever.

Please note that all the passengers on your booking (if more than one) will have to travel on the same itinerary. We won't allow you to add or delete individual passengers from your booking. Fond Travels reserves the right to correct errors in any advertised price and, if applicable, provides you an option to either withdraw the booking or allow us to collect an amount equal to any increase in price from your debit or credit card before your scheduled departure.

The concerned travel supplier provides your booking to us. For frequent flyer points and miles, you need to check it with the relevant travel supplier. Once your booking has been confirmed and the final ticket issued, the name(s) or destination(s) provided in your booking can't be transferred or changed.

E. Pricing, Taxes/Fees, and Payment

Our total prices include all fees and taxes applicable to airfare, hotel, and car rentals for your booking. Additional fuel surcharges and service fees may be charged by relevant travel suppliers, if applicable, during check-in. You may directly contact the relevant travel supplier for queries or clarifications regarding such charges.

We at Fond Travels accept all major debit or credit cards with a verifiable billing address. Full payment is to be made at the time of booking. We also require authorization from us and our authorized third-party suppliers to process the charge to the debit or credit card provided to us for the total amount of your booking. You must ensure that the credit card verification number and billing address provided to us are accurate and duly accepted by the merchant. We also want to inform you that all prices, offers, and conditions of sale may be subject to change without notice.

If your credit card declines while processing your transaction, we will try to notify you by email within 72 hours. However, your transaction will not be processed once your credit card is declined. We don't guarantee the fare or any other booking details. If a fare change takes effect, you can exercise your right to cancel your booking without any cost and with no service fees.

F. Our Fees and Exceptions

Fond Travels will be charging a service fee as described hereunder. This will be in addition to the cost and fees levied by each Travel Supplier. Our fees are generally non-refundable and will be charged on a per-passenger, per-ticket basis.

• Fond Travels Booking Fees Online/Over the Phone: A service fee of up to $200* is charged on a per-passenger per-ticket for U.S. Domestic and International flights.
• Fond Travels Post-Ticketing Fees:

  For Cancellations/Changes/Refunds

  Within 24 hours of booking:A service fee of up to $100* is charged on a per-passenger, per-ticket for U.S. Domestic and International flights.

  Beyond 24 hours of booking:A service fee of up to $200* is charged on a per-passenger, per-ticket for U.S. Domestic and International flights.

• Changes to already purchased flights: Any changes to your itinerary will be subject to the airline's fare rules. Fond Travels doesn't guarantee and won't be responsible for any reservations or bookings made or confirmed to you when the travel supplier makes any changes to your original itinerary upon your request or schedule changes.

G. Cancellations & Exchange

• Our airline tickets are mostly 100% non-refundable. The airline may allow cancellations on a case-to-case basis, and in the event, a credit may be valid to the passenger towards a future ticket purchase on the same airline.
• The credit issued must be utilized before its expiration date.
• The bookings where the cancellation has been allowed by the airline must be canceled by phone by talking to our customer service center ahead of the scheduled departure time.
• We, however, don't guarantee any cancellation.
• If you want to make a new booking using your airline credit, you must pay a fare difference (if any), airline penalties, and any applicable Fond Travels post-ticketing fees.

Please Note:- Fond Travel is not responsible for any changes to flight tickets beyond its control and is bound by the relevant airline's fare rules, procedures, and policies.

H. Cancellations & Refund

Most of our flight tickets, vacation packages, prepaid car rentals, hotels, and service fees are non-refundable after 24 hours of booking. All cancellation requests must be placed to us over the phone only.

Any refund request will be accepted by us only if you meet the following conditions:

• A cancellation and refund request has been made to us, and if the fare rules allow for the same.
• If we successfully secure waivers from travel suppliers to process the requested cancellation and refund.

The processing of the requested refund (if applicable) may take time, and we cannot guarantee or provide a specific timeline. We will notify you about the relevant travel supplier's decision on whether your refund has been accepted. We cannot guarantee the refund as we depend entirely on the travel supplier for receiving the same. Upon approving and confirming your refund request, the supplier will charge a penalty for the refund. In addition to refund penalties by the airline and other suppliers, Fond Travels will also charge applicable post-ticketing services fees.